The integrity of the business is of paramount importance to us and takes precedence in everything we do.
We do not believe in half jobs and under performing programmes. We have one standard of work – exemplary – and will deliver nothing less. Even in situations where a client’s requirements cannot be precisely met, we will always offer an alternative solution which will match or even surpass the expectations of the original project. Having all three services within our repertoire gives us the flexibility to never have to turn a client down.
Our aim is to provide a quality product to the individual requirements of our customers, to specification and on time, every time.
We achieve this through a policy of continuous investment in people, machinery and systems to facilitate a high-speed managed process from receipt of enquiry through to the delivery of the finished product. This policy has led to us having one of the most modern and efficient factories in Europe, backed by a fully integrated Management Information System and with an active research and development department that has borne fruit in the form of our own envelope machines and printing presses as well as reducing energy consumption on many processes.
Customer Service also plays a big part in Encore’s success, we never lose sight that the customer is king and will have the final say when our job is done. We’re proud to say that our clients are delighted with the service they receive from us and continue to favour us with their on-going work.